To ensure that your package will be delivered correctly and that you receive it on time as we advertise, please ensure that your address is entered correctly and that it includes all relevant and / or required information. Using abbreviations, street numbers, correct house or apartment numbers, and route information (if applicable) is essential to ensure on-time delivery. We assume no responsibility for lost, misplaced or misdelivered shipments if the address provided is incorrect or entered incorrectly at the time of purchase.
DELAY OF TREATMENT
All orders are subject to a separate processing time with the exception of the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the carrier. The order processing and shipping time is 2 (business) days, but 95.47% of our orders are processed and shipped within 24 hours.
Please note that orders may take 2-7 working days for France from the date of shipment and from 7 to 21 working days in the rest of the world, not necessarily from the date on which they were placed, depending on the final destination of the order.
When your order has been shipped, you will receive an email with the tracking information. You also have the possibility to follow the status of your order via the email that will have been sent to you during the shipping confirmation.
Shipping charges are not refundable. If you decline a shipment, you will be held responsible for the original shipping charges, plus the cost of returning the package to our warehouses. This amount will be deducted from any credit issued.
If you notice a non-delivery or if the tracking information shows that your package was delivered by the carrier but you have not received it, you must contact us within 7 days to make a complaint (contact @ bertabac. Fr).
We will help you work with the carrier to complete the claims process. Please note that it may take up to 30 days to process requests.
We assume no responsibility for packages that have been flagged as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms delivery.
OUT OF STOCK ITEMS
If your order includes more than one item and one (or more) of those items is out of stock: we will ship the remainder of your order, refunding you to your original method of payment for items not in stock. Please note that it is possible to receive several packages for the same order if it is composed of several items.
The BerTabac team.